Privacy Policy and its affiliates (““, “we”, “us” or “our”) are committed to protecting and respecting your privacy. At the same time, we strongly believe that accountability and transparency are important and these principles underpin Voice.

As a visitor to this website (the “Website“) you are invited learn more about Voice and to register your interest in getting Voice beta access.

We collect limited amounts of your personal data when you visit the Website. This data is not made available publicly and is stored and processed by our trusted third-party partner, MailChimp. As set out in further detail in this privacy policy, we only collect and process your data where it is necessary for our limited purposes. Your data, when stored by MailChimp, will be protected by them with state-of-the-art security and is accessible only by authorised employees and our trusted partners, and only when necessary.

For more information about how MailChimp processes your personal data, please see their privacy policy, available here:

Please note that once Voice goes live, separate privacy policies will apply and you will get the opportunity to review and accept those.

Information that you give us

Information we collect

If you decide to register your interest in Voice by completing the form on the Website, this will include:

  • Your name
  • Your email
  • Your country of residence

We will only collect and use your information if the form on the Website is successfully submitted. If, for any reason, you are unable to submit the form, your information will not be used, stored or otherwise processed by us.

How we may use your information

We use your information in order to send you communications in relation to Voice. This may include:

  • Confirmation of your registration of interest in getting Voice beta access
  • Information relating to Voice
  • Updates on when Voice is expected to launch in your country
  • Invitations to access Voice beta or register for a Voice account
  • Reminders to access Voice beta or register for a Voice account
  • General marketing updates, only if you opted-in to receiving them.

We do not sell this information for commercial purposes.

Basis for processing

As necessary for our legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.

As necessary in the performance of a contract.

As necessary to comply with our legal obligations.

In relation to general marketing updates, based on your consent.

How we store your information

This information is stored by us and/or a third party, MailChimp, in a secure database.

Who can see your information

This information can only be accessed by our and MailChimp’s authorised employees.

Information that our Website and other systems collect about you

Information we Collect

  • When you visit the Website it will automatically connect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as your browser type and version and the pages on the sites that you visit.
  • We use Google Analytics and HotJar to run data analytics on the Website.
    • Google Analytics is a third party service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individuals or associate you IP address with any other data held by Google. For further information you can access Google’s privacy policy here:
    • HotJar is a third party service that helps us better understand our users’ experience. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further information, you can access Hotjar’s privacy policy here:
  • The Website may also download “cookies” to your device – this is described in our separate cookie policy.

How we may use your information

To operate, administer, improve and personalise the Website and other aspects of the way in which we conduct our operations.

To comply with our legal and regulatory obligations and bring and defend legal claims.

We do not sell this information for commercial purposes.

We use our web analytics services in order to help us understand website traffic and webpage usage, (e.g. how much time you spend on which pages, which links you choose to click, etc.) and this enables us to build and maintain our service with user feedback.

Basis for processing

As necessary for our legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection.

As necessary to comply with our legal obligations.

How we store your information

Most of this information is stored by us in a private, encrypted and secured environment.

The data collected in relation to our web analytics is stored securely by our third party web analytics service providers.

Who can see your information

This information can only be accessed by our authorised employees.


The uses that we make of your information

In addition to the uses set out in the sections above, we may from time to time review information about you held in our systems for compliance and business-protection purposes as described above. This may include reviews for the purposes of disclosure of information relevant to litigation and/or reviews of records relevant to internal or external regulatory or criminal investigations.

  • To the extent permitted by applicable law these reviews are conducted in a reasonable and proportionate way and approved at an appropriate level of management. They may ultimately involve disclosure of your information to governmental agencies and litigation counterparties as described below.
  • Your emails and other communications may also occasionally be accessed by persons other than the member of staff with whom they are exchanged for ordinary business management purposes (for example, where necessary when a staff member is out of the office or has left our company).

We will tell you, when we ask you to provide information about yourself, if provision of the requested information is necessary for compliance with a legal obligation or, on the other hand, if it is purely voluntary and there will be no implications if you decline to provide the information. Otherwise you should assume that we need the information for our business or compliance purposes (as described above). If you are uncertain as to’s need for information that we request from you, please contact the representative asking for the information, or contact us as set out below, with your query.

Legitimate interests as a basis for processing your information

We only process your personal information as necessary so that we can pursue the purposes described above, and then only where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest in pursuing those purposes. In exceptional circumstances we may also be required by law to disclose or otherwise process your personal information.

Disclosure and international transfer of your information

We may disclose personal information about you, where reasonably necessary for the various purposes set out above:

  • to the other members of the group of companies;
  • to your colleagues within the organisation that you represent;
  • to MailChimp, our trusted third-party partner, who provides an email database service to under strict conditions of confidentiality and security;
  • to other service providers who host our websites or other information technology systems or otherwise hold or process your information on our behalf, under strict conditions of confidentiality and security;
  • to a person who takes over our business and assets, or relevant parts of them; or
  • to the extent required by law, in exceptional circumstances:
    • to competent regulatory, prosecuting and other governmental agencies, or litigation counterparties, in any country or territory; or
    • where we are required to disclose.

These disclosures may involve transferring your personal information overseas. If you are dealing with us within the European Economic Area (or the UK, after it has left the European Economic Area), you should be aware that this may include transfers to countries outside the European Economic Area / UK, which do not have similarly strict data privacy laws. In those cases, where we transfer personal data to other members of the group or our service providers, we will ensure that our arrangements with them are governed by appropriate safeguards or agreements on terms approved for this purpose by the European Commission.

Please contact us as set out below if you would like to know whether any such agreements are in place or, if so, to see a copy.

Retention and deletion of your information

We will delete the information that we hold about you when we no longer need it, unless we are required by law or regulation to retain it.

Individuals in certain jurisdictions – Your rights

If you are located in certain jurisdictions, you may have the following rights:

  • A right of access to the personal information that we hold about you, and to some related information, under applicable data protection law.
  • A right to require any inaccurate personal information that we hold about you to be corrected or deleted.
  • A right to object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances.
  • A right to data portability, which means the right to receive your personal information in a structured, commonly used and machine-readable format if: the processing of your personal information is based on your consent or required for the performance of a contract or; the processing is carried out by automated means.

To learn more about these rights (including if they apply to you) and/or if you wish to exercise any of these rights, please contact us as set out below.

You can also lodge a complaint about our processing of your personal information with the body regulating data protection in your country, where you live or work, or the location where the data protection issue arose.

Contact us

We welcome questions, comments and requests regarding this privacy policy and our processing of personal information. Please send them to P.O. Box 309, Ugland House, Grand Cayman KY1-1104 or email us on

If you are in the European Union, you may also contact our representative in the European Union at the following address:  or by post at: Achieved Compliance Advocacy, Ltd., Attn:  Ms. S. Ali re Voice, Princess House, Princess Way, Swansea, UK SA1 3LW.

Changes to this policy

Any changes we make to this privacy statement in the future will be posted to our Website and also available if you contact us as set out above. Please check back frequently to see any changes.


Date last revised: 3 June 2019



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